For VA staff

Answer Veterans in public.

Verified staff can reply under reviews of their own location: to explain, to point to the Patient Advocate, or to say what changed. Veterans’ reviews stay exactly as they wrote them.

How replies work

  1. Replies appear under a review, labeled “Response from [location] · Verified VA staff” and your job title if you add one. Your name and email are never shown.
  2. One reply per review. You can edit it any time.
  3. Replies can’t change, hide, or reorder a review or its score.
  4. Replies follow the same rules as reviews: no phone numbers, Social Security numbers, or names of patients or staff. Those are held for a moderator.
  5. Reports you file on your own location’s reviews are recorded but don’t count toward hiding them.

Request reply access

Sign in with your @va.gov email address, then choose your location here.

Sign in with your VA email